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Delivery services

How will the Royal Mail strikes affect my order?

As we use Royal Mail to deliver the majority of our parcels where standard delivery has been selected, you may find that the delivery of your order is delayed due to the current industrial action. The strikes are only planned to last a few days, so it is unlikely that there will be a prolonged delay. We will, of course, do our best to get your parcel to you within the timeframes stated on the website, but cannot accept responsibility for delays caused by the strikes.

For those of our customers who require delivery by a specific date, we have introduced a new courier delivery service, which will be unaffected by the Royal Mail industrial action. For just £5.95 our courier partner will deliver your order to your door – this is a signed-for delivery, for added assurance.

Alternatively, where speed is of the essence you may choose our next day courier delivery: for just £7.95 we will deliver orders placed before 2pm by the following working day.

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UK delivery services and charges

Standard delivery
(via Royal Mail, 3-5 days)

 £4.95

Standard courier delivery
(approx 3 days)

 £5.95

Next day courier delivery
Orders must be placed by 2pm to guarantee delivery for the following working day.

 £7.95

If you choose our next day delivery service and our nominated courier does not attempt to deliver to you within the given time frame then we will refund your postage costs.

Orders sent by Next Day delivery will require signature on receipt; any orders valued £70 or higher sent by Standard Delivery will also require signature on receipt. Please ensure someone will be in to sign.

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International delivery services and charges

Shop to beat cancer is pleased to offer international delivery.  Please call our order line on 0845 009 6549 between 9am and 5pm BST Monday-Friday to place your order.

Europe
(parcels less than 2kg in weight)

 £13.00

Rest of world
(parcels less than 2kg in weight)

 £26.00

If your parcel comes to more than 2kg in weight we will need to get back to you to give you a specific quotation.

Please note that the above prices include cover for orders up to the value of £35 but not a signed for delivery.  Cancer Research UK cannot be responsible for items lost in transit: you may wish to take out insurance on your parcel.  Coverage for up to £500 plus a signed for delivery can be added to the above for £7.00.

All products are sold on a Delivery Duty unpaid basis, so please be aware that recipients outside the EU may have to pay import duty or other taxes.  Please check these details before placing an order.  We cannot mark orders as gifts.

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I have a free delivery promotion code

Add your free delivery code into the promotion code box during checkout to qualify for Free delivery. Free delivery is standard delivery which can take from 3 – 5 days. Please note certain free delivery codes require minimum spends before you qualify for free delivery. In addition, please take note of geographical limitations on free delivery codes.

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Do you deliver to my area?

We deliver to almost all post codes in the UK, and can deliver internationally when you place an order via our order hotline on 0845 009 6549 between 9am and 5pm BST Monday-Friday.

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Do you deliver to BFPO addresses?

Yes we do deliver to British Force Post offices within the UK. For British Force Post offices outside of the UK further delivery charges are incurred. A member of our customer services team will contact you in relation to any further charges incurred prior to despatch.

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Can I send an order to more than one address?

Unfortunately, we are not able to split orders and send them to multiple addresses.  To send items to more than one address you will need to place separate orders. 

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What happens if I'm out when you deliver?

If you're out when we try to deliver, the driver will try a neighbour or find a safe and secure place to leave your parcel. If they cannot find a safe place, your parcel will be returned to the depot.

They'll leave you a card explaining where your parcel is and what to do next.

Royal Mail will take your parcel to the local sorting office if it requires a signature and you're not in. Royal Mail will leave a card at your address explaining what to do next if your order requires a signature.

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Where is my order?

Please note that some deliveries are not trackable. If you're not sure whether your order has been dispatched, check the status of your recent orders in “my account” section of the site.

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